Meet the Team

 

Committee Member Logo

Chris Brady – Founder and MD, Certified Hot Tub Technician™, BISHTA Water Hygiene Management Specialist, PHTA® Instructor, BISHTA Technical Advisor & Hot Tub Industry Specialist to the British Standards Institution (BSI)

Chris first gained an interest in Hot Tubs after buying one himself back in 2002. A former Fast Jet Aeronautical Engineer in the RAF, Chris first set up 1 Stop Spas as a repairs & servicing company in 2008. As the business grew, so did the demand for Hot Tubs and so did his team. In 2014 the company incorporated, became 1 Stop Spas Ltd and opened the first of many hot tub showrooms, now recognised as a multi-award winning group.

Chris is also a senior tutor for the Pool & Hot Tub Alliance (PHTA) and the British & Irish Spa & Hot Tub Association (BISHTA) and delivers Technical Training across the Hot Tub Industry through our sister company – SpaTech Training™.

Chris was selected to sit on the BISHTA Technical Committee in 2017 and is a technical advisor responsible for promoting safe hot tub standards & safety.

In 2021, Chris was selected by the industry to be the subject matter expert to the British Standards Institution (BSI) who are responsible for Standards writing at International, European & National levels.

 

Melissa Brady – Financial Director & BISHTA Water Hygiene Management Specialist

Melissa joined the business in 2012 and is responsible for the day to day running of the business and customer accounts. Melissa is the face of the business and takes great care of our customers and ensures that customer service and aftercare remains the focus of our award winning business.

 

Robert Burns – Showroom Manager & BISHTA Water Hygiene Management Specialist (East Bridgford Showroom)

Robert joined us in 2021 as our East Bridgford Showroom Sales & Showroom Manager and leads our sales & support team in the Nottinghamshire showroom. Robert is a BISHTA Certified Water Hygiene Specialist and prides himself on helping new spa owners ensure they enjoy their hot tubs and understand how to manage their water. Robert has a strong background and experience in sales and enjoyed a successful career within the Motorcycle Industry, before he was personally selected by the Directors and asked to join our amazing industry.

 

John Duncan – Aftercare Manager, Master Technician, Certified Hot Tub Technician™ & BISHTA Water Hygiene Management Specialist

John joined us in 2015 as a Hot Tub Technician. A very friendly and mild mannered member of the team, John is a loyal and passionate member of the team and here to help if you ever have a problem with your spa and need to get back up and running quickly. John is currently acting Service Manager.

John also installs our range of amazing Hot Tubs & Swimspas.

 

John Iley – Aftercare Supervisor, Certified Hot Tub Technician™ & BISHTA Water Hygiene Management Specialist

John joined us in 2020 as a dedicated Service Technician and is responsible for the undertaking of our customers Annual Servicing requirements and promotes preventative maintenance. John is a BISHTA Certified Water Hygiene Specialist, has passed his CHTT Course & exam and is studying towards promotion to Certified Hot Tub Technician. John has a strong background working on modular buildings & holiday parks across the UK and is our go to man for practical solutions. in 2021, John was promoted to Aftercare Team Supervisor.

 

Callum Pryme – Certified Hot Tub Technician™ & BISHTA Water Hygiene Management Specialist

Callum joined us in 2016 as a garden building installer and service technician. Callum has joined us from British Gas, so is experienced in providing top class service assistance but is also a qualified joiner who takes great pride in his work.

 

Tom Phipps – Sales Executive (Sleaford Flagship Showroom)

Tom joined us in 2020 and is a dedicated Showroom Sale Executive at our Sleaford Showroom who’s truly understands customers requirments and concerns over hot tub ownership and consults customers and find the right hot tub for their needs. Tom is a BISHTA Certified Water Hygiene Specialist and is in training to become a BISHTA Tutor. Tom is a lover of live music and is a festival goer.

 

Amy Carr – Customer Relations & Communications Executive (Sleaford Flagship Showroom)

Amy joined us in 2021 and fills a critical role as Communications Officer. Due to the impacts on hot tub leadtimes and critical supply chain shortages caused by Covid-19, coupled with the huge surge in demand and orders, we felt that we were not providing good enough order updates to our customers, so Amy was head-hunted from a large specialist logistics company to improve our communications with customers from the point of order through until spa delivery. Amy operates from our Sleaford Showroom. She is also a BISHTA Certified Water Hygiene Specialist so can also help customers with the safe management of their water. Amy is a fan of dogs and a committee member at the Heckington Village Hall in her spare time.

 

Ben Hollingsworth – Sales Executive (East Bridgford Showroom)

Ben joined us in 2020 and is a dedicated Showroom Sales Executive and Master Spas specialist at our East Bridgford Showroom who has a passion for sales. Ben is a very professional, polite and knowledgable person and is a pivitol member of the East Bridgford team and has been there since the opening of the Nottinghamshire showroom. He is also a BISHTA Certified Water Hygiene Specialist. Ben is a lover of all things cars (and Hot Tubs of course).

 

Laura Stephenson – Sales Executive (Sleaford Flagship Showroom)

Laura joined us in 2018 and is our dedicated Showroom Sale Executive who’s mission is to consult customers and find the right Spas for them. Laura hates pushy sales people, so her aim is to guide you choose your spa by helping understand your requirements. Laura is a BISHTA Certified Water Hygiene Specialist and will help you in the showroom or over the phone. Laura has a background in Electronics within her successful career in the British Army. Laura is currently co-located in Dorset supporting her husband who is on a 2 year posting with the British Army and will be rejoining the team in 2023.

 

Matt Rodgers – Certified Hot Tub Technician™ & BISHTA Water Hygiene Management Specialist

Matt joined us in 2019 as a Certified Hot Tub Technician. Matt is responsible for the undertaking of our customers repairs, annual servicing requirements and preventative maintenance. Matt is a BISHTA Certified Water Hygiene Specialist. Matt had a successful career as a ICT Technician in the Royal Air Force.

 

Rick Day – Spa Installer

Rick joined us in 2013 as a spa installer; Nicknamed ‘Thor’ by one of our customers, Rick is the power behind most installations and often brings a smile to customer’s faces with his friendly and funny sense of humour.

 

Paul Raynor – Certified Hot Tub Technician™ & BISHTA Water Hygiene Management Specialist

Paul joined us in 2020 as a Service Technician, however after an impressive start and in reward to his hard work and dedication and mature attitude, in 2021, Paul was promoted to Certified Hot Tub Technican™. He is also a BISHTA Certified Water Hygiene Specialist.

 

Charlie Clark – Service Technician/Spa Installer

Charlie joined us in 2021 as a dedicated Service Technician. Charlie is responsible for the undertaking of our customers Annual Servicing requirements and promoted preventative maintenance. Charlie is studying towards his BISHTA Certified Water Hygiene Specialist certification. Charlie had a successful career as a Joiner within the Construction Industry and is a keen amateur boxer in his spare time.

 

James Sellers – Hot Tub Valeter/Spa Installer

James joined us in 2021 as a dedicated Hot Tub Valeter and has previous experience working within the Hot Tub department of a large holiday park. James is responsible for the undertaking of our customers Annual Servicing requirements and promoted preventative maintenance. James has completed his BISHTA Certified Water Hygiene Specialist certification. James has a particular eye for detail and high finishing standards.

 

Kieran Godson – Hot Tub Valeter/Spa Installer

Kieran joined us in 2021 as a dedicated Hot Tub Valeter and has previous experience working within the Hot Tub department of a large holiday park. Kieran is responsible for the undertaking of our customers Annual Servicing requirements and promoted preventative maintenance. Kieran has completed his BISHTA Certified Water Hygiene Specialist certification. Kieran is a hard worker with an amazing attitude towards high standards and customers spa enjoyment.

 

Max Batchelor – Part Time Sales Executive (Sleaford & East Bridgford Showrooms)

Max joined us in 2021 and works part time as a Showroom Sale Executive and American Whirlpool, Tuff Spas & Master Spas specialist at both our Sleaford & East Bridgford Showrooms. Max is currently studying a degree in Business at Lincoln University and is a passionate Rugby Player & Supporter.

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