Unmatched support
Customer Service
From first enquiry to aftercare support, we’re here to help you every step of the way.
Going the extra mile
We go above and beyond
Customer care is at the heart of everything we do. With over 17 years of experience, we want you to be blown away by the effort we go to regardless of whether you purchased your Hot Tub from us or not.
- Advice for any brand of Hot Tub
- Guidance from qualified professionals
- Expert help with spa water issues
Trained for excellence
Experienced and qualified to help
From delivery updates to expert maintenance advice, our team have the skills and expertise to help you get the most from your Hot Tub.
CHTT Certified
Our aftercare team are qualified to the highest standards.Water Hygiene Qualified
All employees complete the BISHTA water hygiene certification.Delivery Updates
Stay informed with friendly communication.Any Spa Brand
Supporting every Hot Tub brand, not just what we sell.“So we bought our spa from Chris over a year ago and from the moment we walked in we had amazing service and great advice and the team went the extra mile to get our tub installed for our daughters birthday.”
You’re in safe hands
Customer Service You Can Trust
Whether you're a first-time buyer or had several Hot Tubs, our customer centric approach ensures you always receive honest advice, quick answers, and the very best customer service.
No pressure
Our expert staff give clear, honest help without any pressure.
Certified Technicians
We only allow qualified technicians to carry out your repairs, servicing, and aftercare.
Personal Service
No template responses here. We tailor help and support specifically to you.
Fast Responses
No one wants to wait, so we aim for quick, helpful communication whenever you need our assistance.
contact us
Have a question or need to contact us?
Our friendly, knowledgeable team are on hand and ready to help at every step of your Hot Tub journey.
We’re here to help
Frequently Asked Questions
We’ve answered some of the most common questions about our Customer service.
How can we contact you?
We have several ways you can contact us. You can either drop us an email, you can pick up the phone, you can visit us in store, or you can use our live chat function on the website and somebody will get back to you.
What do I do if I've got a problem?
You can contact us in whichever way you would prefer to do so. if it's easier to send pictures or videos of your problem or concerns, then please drop us an email.
How quickly do you respond to queries?
We aim to respond to queries the same day but depending on the query it may take an extra day or so.
Can I return a product?
Yes, if you've purchased any accessories from store, you can return these in their original condition within 14 days for a full refund or exchange. We cannot exchange or refund chemicals or filters that have been opened.